e have introduced a new type of character that is used exclusively by members of CipSoft's customer support. You can recognise community managers by the letters CM at the front of the character name. Although community managers look like regular gamemasters in all other aspects, they have several additional abilities that help them to investigate and to analyse bugs.

Needless to say, no community manager will ever ask you for your account data.

Kind regards,
Your CipSoft Team